For us, privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at HappySkin Promise LTD the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at HappySkin Promise LTD condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high-security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.


The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored by us and may also appear on the website. Like other platforms, our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card, HappySkin Promise LTD uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with HappySkin Promise LTD, instead the information is securely stored and encrypted with Visa/MasterCard. Smart Cookies

We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

Return, Refund and Cancellation Policy

After placing the ordering customer can cancel the order within 1 hour if he/she wish to. And in case of a customer request for Refund, it will be processed through the same mode within 10 working days. Products can be returned within 24 hours from the day of delivery.

Shipping Policy

We usually ship the product within 2 working days after receiving the order and try and deliver them within a week.

Our Company insists upon the highest standards for secure transactions and protection of your personal information and its privacy. Please read the following statement of the Privacy Policy to learn about our information gathering and dissemination practices which is subject to modifications at any time without notice.

This Privacy Policy describes the types of personal information that is collected on the Website, how we mutually benefit from such information, how we may use that information and with whom we may share the same. You agree that by mere use of this Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy is incorporated into and subject to the

Our Company respects and recognizes its obligation to protect the privacy of our Users including. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (hereinafter referred to as “Website”). Please read this Privacy Policy carefully.


  • You understand that by visiting and accessing our Website, you consent to the collection, storage, sharing and use by us, of Personal Information (being information that will be asked by us which identifies, relates or describes you or is capable of being associated with you, to our satisfaction) collected from you. We may receive and store any information that you provide when you access our Website. Some features or functionality of the services may be unavailable if you choose not to share certain information. We may use the information you provide to communicate with you and to improve our services. We collect the following categories of information.


    • You understand that by visiting and accessing our Website, you consent to the collection, storage, sharing and use by us, of Personal Information (being information that will be asked by us which identifies, relates or describes you or is capable of being associated with you, to our satisfaction) collected from you. We may receive and store any information that your provide when you access our Website. Some features or functionality of the services may be unavailable if you choose not to share certain information. We may use information you provide to communicate with you and to improve our services. We collect the following categories of information:
    • Registration information you provide when you create an account including but not limited to name, address, gender, age, nationality, work, occupation, interests, marital status, mobile number, e-mail address, visit pattern, purchase pattern, family details, travel, hobbies, addresses and names of friends and associates and other such information that may be asked by us.
    • Transaction information you provide when you carry out transactions through our Website.
    • Details of your visit to our Website
    • Information you provide to us when you use our Website or our Website on third –party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registered account.
    • Technical information indirectly and automatically through our systems. This information may include logging your Internet Protocol (IP) address, software configuration, operating system and use of cookies for system administration and to report aggregate information to our advertisers.


    • We use personal information only as appropriate to provide you with quality service and security. We use the information held about including but not limited to in the following ways:
    • To verify your identity when you log in to your registered account;
    • To establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time;
    • To allow you to go ahead with placing your order for a product. We may use this data to process payment for the product and deliver the product to you. We also use this data to inform you when the product is about to be delivered.
    • To carry out any of the obligations arising from any contracts entered into between us and us.
    • For conducting transactions or for marketing purposes which shall include, but not be limited to sending email messages, SMS (Text Messages using mobile cellular technology, telephone calls, letters and other communication) to you regarding the promotional activities/marketing promotions for the products on the Website from time to time. Further, We may share the information provided by you with our marketing partners, consultants and third parties for the purpose of providing/offering special offers to you from time to time
    • To call you on the telephone number provided by you in the information for such purpose and as an existing customer will not specifically refer to the Do Not Call Registry for this purpose. By purchasing products from the Website, you are deemed to be a customer of and we may contact you by phone, email, email and face to face to conduct our business with you or to resolve matters related to our business if any with you. However in the event you no more intend to receive emails, calls etc, from us, please write to the Compliance and Legal Officer on the communication address i.e. Further, when you register with the Website and / or subscribe to any of our newsletters, or opt-in to receive special offers and new releases sent to your email address, your contact information (including your name, address and e-mail address as requested) is added to our secure database; access of which is limited to authorized persons.
    • We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
    • We may also share your data with our franchisor. You further authorize the franchisor to use this information to sell products to you, directly or indirectly.
    • We may also use your data in order to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries. Payments that you make through the Website will be processed by our service provider.
    • To provide effective customer support service to enhance your user experience on our Website.
    • We will ask for your consent before using information for a purpose other than those set out in this privacy policy. We process personal information on our servers in different jurisdictions world-wide. We may process your personal information on a server located outside the country in which you live.
    • We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Website terms and take other actions permitted by law.
    • We may combine your personal information with information we collect automatically or obtain from other companies and use it to improve and personalize our services, content and advertising.
    • You agree that we do not receive any information / data with respect to your credit cards, debit cards, bank details, etc., in the event you purchase some product through this Website, you are directed towards payment gateway of the bank chosen by you wherein the debit, / credit card, bank information is provided by you, thus such information is not held or controlled by us in any way whatsoever. Also please do not share this information with anyone including with employees or contractors or vendors of

    4.     COOKIES

    • The acceptance of cookies is not a requirement for visiting the Website. However we would like to point out that some functionality on the Website and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Website. We only use cookies for your convenience in using the Website (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to or to find out about removing them from your browser, go to
    • The Website uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this Website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

    5.     SECURITY

    • The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect the user information from unauthorized access, disclosure, use and modification. When we collect data through the Website, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. However, we cannot guarantee its absolute security. While no security system is completely secure, we take appropriate security measures to protect against unauthorized access or disclosure of the information collected by us. Any loss of data by the third parties is not our liability and in the eventuality it happens we will inform you accordingly via your registered email address within 48 hours of us being notified by such third party.


    • We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued access to our Website after the date such revised Privacy Policy is posted.


    • In the event we go through a business transition such as a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be among the assets transferred.

    8.     LIABILITY

    • We shall not be responsible for indirect, consequential loss or claims, damages that you may suffer due to the loss of any information submitted by you on this Website including but not limited to the information with respect to your credit card, debit card, bank details or representations made by any advertisers and sponsors on this Website. You accept sole responsibility and risk associated with the use and results of this Website material, irrespective of the purpose to which such use or results are applied. We shall only be liable for the direct losses suffered by you as a result of access or use of this Website, subject to the maximum limit of the amount paid by you for the purchase of the respective products from this Website.
    • Notwithstanding anything contained elsewhere we shall not at all be liable to you / third party for any direct and / or indirect damages, claims, losses including loss of profits, loss of business or indirect, consequential or punitive damages, whatsoever in connection with the provision or use of Information hereunder including the usage of this Website.

    9.     COPYRIGHT

    • We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.

    10.  CONTACT US

    • If you have questions or comments regarding how we protect your information or this Privacy Policy, please contact us at